COVID Protocols

To protect our team and our clients during the current status of the COVID-19 Delta variant, we have made the decision to curbside care only. 

Here’s what you should need to know:

  • Call or text us when you arrive.
  • We will get your pet’s information over the phone and come out to escort your pet to their exam when ready. 

Thank you for your understanding and cooperation!

New Appointment Scheduling Protocol as of 10/2021

The past 18 months or so have been difficult for just about everyone, and we want to take a moment to thank you for your continued patience and support. We know that everyone is tired and ready to see life return to normal; we are too.

However, the pandemic has impacted everything from our busy phone lines to our overextended staff. While we are doing our best to see as many patients as possible, our clinic and many others across the country are at full capacity due to the high volume of requests for veterinary services. Unfortunately, we don’t know how long this will continue.

Therefore, to increase efficiency and reduce stress, we have changed how we book routine wellness and non-urgent appointments.

We are currently booking 3-4 weeks out for routine visits.
We recommend booking 21-day booster vaccines and medical progress visits at the time of your pet’s initial appointment to ensure you’ll be able to return within the necessary timeframe.
We no longer take same-day appointments for annual wellness, vaccines or health certificates.
In addition, we encourage clients to arrive 10 minutes early to find parking. If a client is more than 10 minutes late, they will have to reschedule their appointment.

We hope we can count on your patience and understanding as we all navigate our changing environment. Again, your support and cooperation are sincerely appreciated. Please don’t hesitate to call us at (818) 766-2140 if you have any questions or if you would like to make an appointment.

For more information on changes in the veterinary field, please visit:

https://www.youtube.com/watch?v=8huOvgnvZEg
https://www.southwestjournal.com/voices/ask-the-veterinarian/2020/08/why-is-it-so-hard-to-get-an-appointment-with-your-vet-right-now/
https://www.latimes.com/california/newsletter/2021-09-27/veterinarians-pets-essential-california

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